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Institute of Leadership Entrepreneurship and Development
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When customers think we don't care : ending actions that self destruct companies,customer service and jobs / Richard W Buchanan

By: Buchanan, Richard W.
Material type: materialTypeLabelBookPublisher: New Delhi Tata McGraw Hill 2004Description: 288 p.ISBN: 0070598258.Subject(s): Customer relationship management | Consumer satisfaction | Customer serviceDDC classification: 658.812
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Books Books Institute of Leadership Entrepreneurship And Development - Library
BK 658.812 BUC(WHE) (Browse shelf) Available 3597

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