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Institute of Leadership Entrepreneurship and Development
Online Public Access Catalogue (WEBOPAC)

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Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw...[et al.]

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill c2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 MAN] (1).
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The McKinsey mind : understanding and implementing the problem-solving tools and management techniques of the world's top strategic consulting firm / Ethan M Rasiel ; Paul N Friga

by Rasiel, Ethan M | Friga, Paul N.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.4 RAS(MCK)] (1).
Competency based HRM : a strategic resource for competency mapping, assessment and development centres / Ganesh Shermon

by Shermon, Ganesh.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill c2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.3 SHE(COM)] (1).
The customer response management handbook / Darlene D. Richard

by Richard, Darlene D.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 RIC(CUS)] (1).
Enterprise resource planning : a managerial perspective / D. P. Goyal

by Goyal, D. P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill Education 2012Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658 GOY(ENT)] (1).
All about six sigma : the easy way to get started / Warren Brussee

by Brussee, Warren.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill c2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.4013 BRU(ALL)] (1).
The McKinsey mind : understanding & implementing the problem-solving tools and management techniques of the world's top strategic consulting firm / Ethan M. Rasiel & Paul N. Friga

by Rasiel, Ethan M | Friga, Paul N [auth].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill 2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.4 RAS(MCK)] (1).
The McKinsey way : using the techniques of the world's top strategic consultants to help you and your business / Ethan M. Rasiel

by Rasiel, Ethan M.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill Publishing 2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.4 RAS(MCK)] (1).
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