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Institute of Leadership Entrepreneurship and Development
Online Public Access Catalogue (WEBOPAC)

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Neogotiating skills for managers / Sterven P. Cohen

by Cohen, Sterven P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.3 COH(NEG)] (1).
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Interviewing techniques for managers / Carolyn B. Thompson

by Thompson, Carolyn B.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 650.144 THO(INT)] (1).
E-commerce : the cutting edge of business / Kamalesh K. Bajaj ; Debjani Nag

by Bajaj, Kamalesh K | Nag, Debjani.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 1999Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.8 BAJ(ECO)] (1).
Budgeting for managers / Sid Kemp : Eric Dunbar

by Sid, Kemp | Dunbar, Eric.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.15 KEM(BUD)] (1).
Instant team building / Bradley J Sugars

by Sugars, Bradley J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.402 SUG(INS)] (2).
Before the brand : creating the unique DNA of an enduring brand identity / Alycia Perry with David Wisnom

by Perry, Alycia.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.827 PER(BEF)] (1).
Customer relationship management / Kristine Anderson ; Carol Kerr

by Anderson, Kristine | Kerr, Carol.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 AND(CUS)] (1).
Handle with care : motivating and retaining employees / Barbara A. Glanz

by Glanz, Barbara A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.3 GLA(HAN)] (1).
The big book marketing : lessons and best practices from the world's greatest companies / edited by Anthony G Bennett

by Bennett, Anthony G [ed.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2010Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.8 BIG] (1).
Emotion marketing : the hallmark way of winning customers for life / Scott Robinette and Claire Brand with Vicky Lenz

by Robinette, Scott | Brand, Claire | Lenz, Vicky.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.8 ROB(EMO)] (1).
The handbook of strategic public relations and integrated communications / Clarke L.Caywood

by Caywood, Clarke L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw hill, 1997Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: M11 HAN] (1).
Services marketing : integrating customer focus across the firm / Valarie A Zeithaml

by Zeithaml, Valarie A | Bitner, Mary Jo.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: T 658.8 ZEI(SER)] (1).
All about derivatives : the easy way to get started / Michael Durbin

by Durbin, Michael.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw - Hill, 2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 332 DUR(ALL)] (1).
The neon signs of service : getting to the heart of the matter in customer service / by Holli Stiel

by Stiel, Holli.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 STI(NEO)] (2).
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 MOO(TEN)] (1).
Financial Shcnanigans / Howard M. Schilit ; Jeremy Perler

by Schilit, Howard M | Perler, Jeremy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2010Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: S5b 332 SCH(FIN)] (1).
Communicating effectively / Lani Arredondo

by Arredondo, Lani.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2000Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 302.2 ARR(COM)] (1).
All about futures : the easy way to get started / Russell Wasendorf

by Wasendorf, Russell.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill, 2008Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 332 WAS(ALL)] (1).
When customers think we don't care : ending actions that self destruct companies,customer service and jobs / Richard W Buchanan

by Buchanan, Richard W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw Hill 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 BUC(WHE)] (1).
Why customer don't do what you want them to do : twenty four solutions to overcoming common selling problems / Ferdinand Fournies

by Fournies, Ferdinand.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw Hill 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.81 FOU(WHY)] (1).
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