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Institute of Leadership Entrepreneurship and Development
Online Public Access Catalogue (WEBOPAC)

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Customer relationship management / Kristine Anderson ; Carol Kerr

by Anderson, Kristine | Kerr, Carol.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 AND(CUS)] (1).
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The neon signs of service : getting to the heart of the matter in customer service / by Holli Stiel

by Stiel, Holli.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 STI(NEO)] (2).
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 2002Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 MOO(TEN)] (1).
When customers think we don't care : ending actions that self destruct companies,customer service and jobs / Richard W Buchanan

by Buchanan, Richard W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw Hill 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 BUC(WHE)] (1).
Customer service secrets / Peter Economy

by Economy, Peter.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw Hill 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 ECO(CUS)] (1).
CRM at the speed of light : Paul Greenberg essential customer strategies for the twenty first century

by Greenberg, Paul.

Edition: 3rd edMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata Mcgraw Hill 2004Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 GRE(CRM)] (1).
CRM at the speed of light : Paul Greenberg capturing and keeping customers in internet real time

by Greenberg, Paul.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata Mcgraw hill 2001Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 GRE(CRM)] (1).
Instant repeat business / Bradley J. Sugars

by Sugars, Bradley J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata Mcgraw Hill, 2006Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 SUG(INS)] (2).
A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow ; Claus Moller

by Barlow, Janelle | Moller, Claus.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2003Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 BAR(COM)] (2).
Customer relationship management : emerging concepts, tools, and applications / edited by Jagdish N. Sheth, Atul Parvatiyar & G. Shainesh

by Parvatiyar , Atul [ed.] | Shainesh, G [ed.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw Hill c2001Availability: Items available for loan: Institute of Leadership Entrepreneurship And Development - Library [Call number: 658.812 CUS] (1).
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